WIth surge protectors, you can guard your equipment from the not so common lightning strike or from the much more common surge, spike, sag or brownout through the power lines or telephone lines by installing a surge protector that really protects.  Stenger systems under maintenance are required to be connected to surge protectors.

A surge is a burst of more energy than you need that causes a sudden change in voltage. Examples of this are refrigerators, dishwashers or air conditioners going on and off, or a power station coming on or going off line. Other situations which cause these fluctuations can be storms, accidents involving power poles, falling trees, and loose connections.

First, remove any excess toner with a vacuum (as long as the spill is no bigger than a half dollar). Do not wipe off, as it will set the toner. After you have vacuumed the toner, take your clothes to the dry cleaners. If the spilled toner on your carpet does not vacuum completely, call you local carpet cleaner to find out what they recommend to get the remaining toner out of your carpet. If the spill is bigger than a half dollar, you may need special services from your carpet cleaner.

When you place an order, let us know that you have empties to be picked up -- our delivery personnel will take your empty cartridges and give you "Stenger Bucks" -- a discount that may be applied to your next cartridge purchase!. If Stenger does not come to your place of business on a regular basis or exclusively ships your supplies via UPS, call our Imaging Supply Dept. and we'll make arrangements to have your empties picked up and recycled.

Here's an interesting tidbit -- did you know that many genuine HP cartridges contain recycled or reused parts?  Another VERY interesting tidbit -- be aware that the use of recharged cartridges will not void your warranty/contract on you current office equipment!  If your printer's manufacturer tells you that it will void the contract, mention to them that they are in violation of the Anti-Trust Laws pertaining to the use of third party parts or services.

Still not sure?  Here's the clincher.  Stenger Business Systems backs each and every cartridge we sell -- INCLUDING RECHARGED CARTRIDGES -- with our 100% Satisfaction Guarantee.  If you are not 100% satisfied with the performance of your cartridge from Stenger Business Systems, we will replace it or refund your money.  No questions asked.  Guaranteed.

What Larry doesn't tell you is that (A) he's not from Stenger Business Systems, and (B) the toner he just sold you is most likely going to cost FOUR TIMES as much as you would normally pay.

Tips to try when you suspect a 'Toner Pirate':
Never, never, NEVER give out equipment information unless you are sure you know the person with whom you're speaking, or you are certain you have spoken to him/her in the past.  If you don't know the person, kindly ask if you can call him/her back at one of our numbers (304-233-2666 or 800-769-3738). Any answer other than a definitive "YES!" spells trouble, and you should end that phone conversation and call us immediately.  Toner pirates tend to work regional areas in batches and, by letting us know of your experience, we may be able to thwart other attempts as well.

What to do if you suspect you've ordered from a Toner Pirate:
First, call us to verify if you placed the order with us.  Getting to know the names of your supply reps is a fantastic idea -- don't worry, we're friendly! If you did in fact order from a pirate, refuse the package when it arrives. Ask the delivery person for the company name and shipping number. Contact their regional Better Business Bureau (BBB Online to search by city and state) to lodge a complaint.